How to Contact Facebook? Table of Contents
How to contact Facebook? What is Facebook contact? How to contact Facebook assistance and customer support? How can I contact Facebook team, staff and administration? How to contact Facebook directly? How to contact Facebook for a problem, if i need help or to report an abuse on Facebook? How to contact Facebook if my account has been hacked or stolen? How to contact Facebook in urgency in case of emergency, harassment, usurpation of identity, complaints or death ? What to do when my account or page has been suspended, blocked, disabled, banned? Who to contact if i have lost your password, if i can’t access your account or my profile or if my photos or videos have disappeared or have been simply deleted? How to contact Facebook to delete my account? How to call Facebook? How to write to Facebook? What are Facebook contacts, emails, phone numbers and addresses? There are many ways to contact Facebook. Here is a list of the Facebook emails, contact forms, fax, chats and Facebook phone numbers + all the useful (and available) contact information related to Facebook customer support, customer service, technical support, support for ads and business
First of all, be sure to check that the answer to your question can not be simply found : 1. In the Support space 2. In the FAQ / Help Center or 3. In the comminute where you will (sometimes) have answers from other users 4. In the list of Facebook contact forms to report problems, issues and bugs or 5. In the Facebook Safety Center for all questions about security, threats, harassment
Contact Facebook by email
Contact for financial issues (problems, refund / repayment of Facebook credit): platformcs@support.facebook.com Contact for Press service / Facebook PR: press@fb.com Contact for problems related to advertising: advertise@fb.com Contact for problems related to intellectual property : ip@fb.com Contact for legal department : records@facebook.com Contact to ask for your personal data : datarequests@fb.com Contact if you are a designer / artist / illustrator and want to show your creations for the stickers marketplace and Facebook messenger chat : stickers@fb.com In most cases, you will receive automatic answers to your questions. However in case of dispute or suspension of your account, contacting Facebook by email is a must do to get an answer.
Support for Businesses (advertising)
The site dedicated for businesses on Facebook can be found here Specific ressources for businesses are available here Contact the support by email using this form If you are a business, a brand or an agency with a large advertising budget: you can have direct support from your account manager with whom you will be able to discuss, chat and email For SMEs : Facebook has a chat service for all questions related to advertising on Facebook.
Get an answer from Facebook
Get a real answer to your questions requires to take different paths : 1. Use Facebook official pages : they will sometimes be able to answer or to show you the right process to find a solution 2. Use specific forms for your requests and questions : you’ll find them after this paragraph 3. If you don’t get any answer, write a letter with the support of a lawyer : addresses are at the end of this guide 4. Finally, for serious problems (harassment, violence…), don’t wait for an answer from Facebook. Go directly to the police.
Contact Facebook with email forms
– If you have questions concerning the Facebook privacy policy (deactivating or deleting an account, requesting something be removed from Facebook for privacy law reasons, requesting a copy of their personal data) – If you have questions concerning the Facebook data use policy – For legal inquiries (law enforcement officials seeking records from Facebook, privacy information and troubleshooting tips, information on how to report abuse, general safety information)
When to try to contact Facebook by email or using a contact form, describe your problem with details, give the email address of your account, the useful links. Make sure Facebook won’t need more than one email to answer your question.
Registration problem
Problem concerning the username
– If you have problems registering because of your name (my name wasn’t accepted) (form only accessible if you are not logged in) – For every question concerning usernames (questions about usernames, How do I change my username? Why is the username I want not available? I have an inquiry related to usernames)
Email address problem
– If your email address is already used by another Facebook account or user (email address already in use) – If your email address is considered as invalid (invalid email address error)
Problems concerning the identity of your account
– To confirm your identity and confirm that your Facebook account is your personal account (confirm your identity) – Si Facebook wants to be sure your account is your personal account, thinks you are a fake profile and wants you to confirm your identity and the authenticity of your account (provide a copy of of your government-issued, photo ID. Must be government-issued (ex: passport, driver’s license), clearly show your name, picture, and birthday, be in color). – Si Facebook wants you to confirm your identity with an ID
Problems concerning the confirmation and validation of your account
– If you want to confirm your account or if you are having trouble confirming your account (report an issue with confirming your Facebook account, if you’re having trouble receiving your confirmation code via SMS, you didn’t receive a confirmation email, got an error using the confirmation email, need to reactivate my existing account). – If you have not received the confirmation email – If your email address is already taken by a Facebook account – If you want to connect to your Facebook account but never received your security code (login approvals code issue) – If you can’t verify your Facebook account with your mobile phone (report an issue with verifying your account, wrong mobile number, text message not received, message “That phone was recently used to verify another account” or “You have reached your code limit”) – If you phone number is not recognized by Facebook – If your phone number is already taken when you try to verify your Facebook account (can’t create a Facebook account because phone number already taken by you or another user) (form only accessible if you are not logged in) – If you can’t import your contacts from your email accounts (Yahoo Mail, Hotmail, Gmail, Outlook…) (wrong password when importing contacts, If you’re having trouble with the contact importer)
Connection problem
– If you can’t find your account, have lost or forgotten your password or simply don’t have access to your email login (find your account by email, phone, username or full name on this link and find how to identify your account when you can’t) – If you want to reset your password (when you are logged in) – If you want to reset your password (when you are not logged in) – If you are regularly logged out from Facebook (logout problems) – If Instagram logs you out from your account every time you leave the application (requiring login every time) – If you are having trouble logging in to your Facebook account due to security checks (security checks preventing login) – If you can’t log in to your Facebook account because you don’t receive your security codes (login approvals code issues) – If you want to report a bug concerning the connection to your account (you’re having trouble logging in or with your password) – If a “Must Log In” message is displayed whereas you are actually logged in
Deactivated account, blocked account, suspended account
– If your account has been locked (locked account in case of suspicion of spam or if your posts are too frequent, in case of presumption of account managed by an underage person, if you are member of 200 groups and has more than 5000 friends…) – If your account has been disabled or deactivated because you are less than 13 year old (Facebook requires all members to be at least 13 years old) – If your account has been deactivate because of multiple accounts (Facebook allows only one account per person) – If your account has been disabled or deactivated for inegibility (ineligible account). A second form is available and a third one – If your account has been deactivated for security reasons (disabled account, security disabled) – If your account has been blocked because your first name and last name are not real (your timeline doesn’t show your real name, special characters, religious and professional titles such as “Doctor” are forbidden, capital letters and “not natural” punctuation are not allowed in usernames) – If your personal account has been suspended or blocked by error – To make an appeal if your Facebook account has been suspended or closed and to reactivate your account (disabled account appeal). A second form is available – If you have lost your contents, photos or videos during the reactivation of your account (report content lost during reactivation) – If you are trying to access Facebook from an IP address that’s associated with a misconfigured Internet Service Provider or abusive behavior and you think this is an error
Your Facebook account has been hacked
– If your account has been hacked + Follow the Facebook Security and the Facebook Safety fanpages to be informed and report security problems
Modifications on your account
– If you want to modify your name, for example if your marital status changes, or if you have problems when changing your name – If you want to change your language-specific name (so Facebook can confirm that your language-specific name is your real name) – If you want to update your personal information for a better security – If you can’t change profile picture (can’t change your photo)
Report a bug or a problem
– If you want to find all the Facebook contact forms to report bugs or report a bug to Facebook – If you want to report a bug to Facebook (if you’re seeing an error message while browsing Facebook) – If you want to report a “Page Unavailable” error (page unavailable message) – If Facebook “protected you from a malicious site” and if you think they made a mistake by blocking your page – If you want to report a bug or an issue on the home page or news feed on Facebook – If you want to report a bug regarding the friend requests on Facebook (you have been blocked for example) – If you want to report an issue with search on Facebook (you are having trouble with search or found a bug on Graph Search) – If you want to report an issue with Facebook mobile (bug when using Facebook on your mobile device : mobile upload, mobile texts, mobile web, account verification) – If your friends seem disconnected from the chat whereas they are online (your friends are appearing off chat even though they have turned it on / chat appears turned off for friends) – If you can’t find a friend or a person (if you can’t find someone when you search for them)– If you want to report an issue with Facebook Notes (problem with the import tool, getting multiple copies of the same note)
Report a problem concerning the Timeline / Wall / News Feed
– If your wall is full of ad banners (ads overflowing onto your timeline)
Report a problem concerning the photos and videos
– If you want to report an issue, a bug, a problem with photos or simple to give feedback or report that something is broken – To request the removal of a photo (to report a photo that you believe violates your privacy rights : your rights, child’s rights or in behalf of another adult). A second form is available, a third one and a fourth one here – To request the removal of a video (remove or delete a video violating your rights or in behalf of an another adult user or a child). A second form is available – If you want to report an issue with videos (bug or problem on videos) – If you want to report an issue with video playback (bug or problem on videos playback) – If you want to report an issue with webcam videos on Facebook (bug or problem when recording a video with your webcam)
– If you want to request the removal and deletion of photos and videos published on Instagram
Report a problem concerning Facebook Mobile
– If you’re having trouble receiving the confirmation text message (SMS) on your mobile phone during your registration on Facebook (confirmation code not sent on your phone or problem with your mobile carrier) – If you want to report an issue with Facebook on Mobile (you are having trouble with Facebook mobile, issues while using Facebook on your mobile device, problem with account verification, mobile upload, mobile texts, mobile web) – If you want to report an issue with texts / SMS on Facebook (problem activating text messages, sending text messages, receiving text messages)
Send suggestions and feedbacks
If you want to make suggestions and feedbacks about Facebook in general – If you want to make suggestions and feedback about Friendship Pages – If you want to make suggestions and feedbacks about Promoted Pages Likes (you want to report an issue with Promoted Page Likes or you have feedback about these pages) – If you want to make suggestions and feedbacks about Page Post Targeting – If you want to make suggestions and feedbacks about Friend requests (if you’ve been blocked from sending friend requests or because people you requested as friends indicated that they don’t know you) – If you want to make suggestions and feedbacks about Profile connections – If you want to make suggestions and feedbacks about Facebook Mobile – If you want to make suggestions and feedbacks about “Facebook for Every Phone” – If you want to make suggestions and feedbacks about the Help Center – If you want to make suggestions and feedbacks about Page Insights – If you want to make suggestions and feedbacks about Home Page – If you want to make suggestions and feedbacks about Privacy Settings – If you want to make suggestions and feedbacks about Accessibility for People with Disabilities (issues specific to accessibility on Facebook and assistive technology, if you have a problem with Facebook’s accessibility for people with disabilities – problem with Dragon Naturally Speaking, JAWS, NVDA, VoiceOver, Window-Eyes – or have suggestions for a new accessibility feature or product) – If you want to request the translation of Platform Policy Checklist in a new language
Delete your accout on Facebook / unregistration
– If you want to delete your profile picture displayed on Facebook connection page
To close the account of a deceased, sick or handicaped
– If you want to report a deceased person’s profile and delete the profile or activate the Memorial mode (memorialize account) – To request content, photos and videos from a deceased person’s account – For special request for deceased person’s account (removal of a deceased person’s account or memorialization special requests) – If your account has been “memorialized” by error (when you are not logged in) – To close a Facebook account and request the removal of a page for someone Sick, Injured or Incapacitated
Report an infraction
– If you want to report a violation (Violation of the Facebook terms, Facebook hacked account, someone pretending to be me, someone is using my email address for his Facebook account, someone is using photos of my children without my permission, someone violates my rights, report that a child is registered on Facebook, someone is threatening me to share things i want to keep private, report an abuse, harassment or bullying, report pornography) – If you want to report nudity or pornography on Facebook – If you want to report an infringement by an App (violation from a Facebook application)
Report a violation of privacy
– If you want to report a privacy rights violation (photo or video with potential violations of a user’s privacy rights)
Report an impostor
– If you think someone may have used your Facebook account without your permission – If you want to report someone that is pretending to be you or someone you know (impostor : someone is using my email address on their account, someone created an account for my business or organization, someone created an account pretending to be me or a friend) (when you are not logged in) – If you want to report a High-Priority impostor account – If an account on Facebook is pretending to be you and want to request a copy of the data of the impostor
Report phishing or scams
– If you want to report a “Please send money” scam (victim of phishing, money transfer scam, sharebaiting, clickjacking, malware, malicious applications)
Report a problem concerning a person in danger
– To report a convicted sex offender on Facebook – To report an inmate (someone incarcereted in prison) (only taking into account reports from official members of law enforcement) – To report a suicide attempt on Facebook (or report content, photo, video, comment related to a direct threat of suicide) – To report human trafficking on Facebook (to report people recruiting, transporting, providing, obtaining or harboring people for the purpose of exploiting them) – To report blackmail on Facebook (if someone is threatening to share private information about you, asking you to send them money) – To report a missing person or runaway on Facebook (if you or someone you know may be in danger)
Report a problem concerning a child
– To report an underage child on Facebook (child under the age of 13 using Facebook) – If you want to request your child’s data (child data request) – If your need help to change your child’s setting for pairing their name with Facebook ads (need help with your child’s ads settings)
Report a problem concerning copyrights or violation of intellectual property
– If you want to report the infringement of your rights (violation of your intellectual property, author rights, protection of your brand, impostor account, impostor page, hacked account, abuse and harassment, ^pages and groups admin issues, privacy rights, functionnality issues, infringement of usernames and web addresses…) – If you want to make a report about problems concerning your trademark (you have lost access to a group or Page, a fake account is pretending to be your brand or company, you found a content which violates your copyright, your trademark or any legal right, your account has been hacked, you want to claim a Page for your business…). A second form is available and a third one. – If your content was removed due to a complaint of trademark infringement and you believe it should not have been removed.
Problems on your Facebook page
– If you want to ask for the “verified account badge” for businesses and brands pages to display the “check” icon on your page
– If you’re having an issue creating a Facebook page (“something went wrong” message, “please enter a city/state” error message, “please enter a valid phone number” error message, I can’t create a new page with my business account, my confirmation code doesn’t work, issues with creating a Facebook page) – To confirm your Facebook page account with your ID card (for page admins who were not able to complete their security check online)
– If you want to report an issue with your Facebook Pages (i’m having problems with my Facebook page) – If your Facebook page has been suspended or deactivated – If you want to change the custom URL of your Facebook page – If you want to change the name of your Facebook page, enter this URL customized with your page ids (also findable in the “About” section of your Facebook page) : https://www.facebook.com/help/contact/375203849167025?pageid=[ID number of your page]¤tname=[Name of your page] – If your Facebook page is not displayed in the search results – If your page has been wrongly categorized as “Community page” – If get a – If you want to merge two pages (duplicate pages) without losing your fans.
Support for the Facebook Ads
– To contact the Facebook Ads Support Center – If you want to report a Facebook ad that violates the Facebook guidelines (like inappropriate ads) or your intellectual property – If you have questions about ads billing (ads billing inquiry about specific charges, about ad management, coupons and payment methods) – If you need tips about Facebook ads (get support and advice about costs and payment methods, ad’s performance, insights and analytics tools, success stories, disapproved ads, if you need help to create your Facebook ads, to modify your ads, to pause your campaigns and delete an ad, to define your budget and to optimize your Facebook ads, to understand your ROI) – If you need help and advice to schedule and deliver your Facebook ads (i have zero impressions, i have few clicks, i have few impressions, i can’t find my ads, i dont know how ad delivery and ad auction work, i can’t schedule my ads and my campaigns) – If you need help with your ad report (how do I access my Facebook reports? How do i export my Facebook reports? How do I schedule my Facebook reports? What are the different report types? How can I use my reports to improve my advertising or marketing strategy on Facebook?) – If you are a media agency, an advertiser, a tool developer and you can’t access to the Facebook Ads API
Report a problem concerning the Facebook advertising program
– If your Facebook ads are waiting for review for too long (“pending review”) – If you encounter technical problems concerning your Facebook ads (trouble using Facebook ads)
Report a problem concerning the payments on Facebook
– To contact the Facebook Payments Support (I did not receive the item that I paid for, I received the wrong item, currency package or subscription, I completed a charge by accident, I was charged multiple times for one item, I would like to dispute charges from Facebook on my credit card billing statement that I didn’t make, I’m having a problem completing a purchase, I have a problem with my Credit Car,d PayPal, Mobile Phone, Trialpay, Gift Card or Local Payment Methods) – To request a dispute survey (There were charges made on your account that have been disputed by the cardholder who has claimed that the charges were unauthorized) – If your payments have been disabled or blocked – To request an access to the Facebook payment system as a developer (developer payout registration)
Report a problem concerning the Facebook credits
– To contact the Facebook Credits Support Center (report unauthorized PayPal charges, get Facebook payments support if you have a payment issue with games ad gifts, promoted posts, shutterfly purchases) – To contact the Facebook Credits Support Center and report charges – To contact the Facebook Credits Support Center and report unauthorized charges (credit card and PayPal)
Participate or report a problem concerning the Facebook gifts
– To contact the Facebook Gifts Support Center (Facebook gifts support if you have a problem with sending or receiving a Facebook Gift) – To contact the Merchant Services (payment issues, questions and bugs) – If you are a Merchant and want to participate to the Facebook Gifts Program (Merchant Interest Form) – If you want to offer “Facebook Gifts” to reward your users in a Facebook application or a Mobile application (Prize Promotion App Authorization Request)
Partnerships with Facebook
– If you are a mobile carrier / mobile OEM interested in partnering with Facebook Home – If you are a mobile operator / mobile carrier and want to access the mobile partners portal (or if you are already registered but can’t access the portal)
Share your success story with Facebook
– To share your story your success story with Facebook (business case)
How to request access to your personal data on Facebook
Click on this page to request access to your personal data on Facebook
You might be asked: – Your personal data (name, date of birth, address, phone number, URL of your profile) – The law justifying your request: « Section 4 DPA + Art. 12 Directive 95/46/EG » – A copy of your ID
You can send your request at datarequests@fb.com EDIT : It seems that not all the data collected by Facebook is delivered.
Contact Facebook by mail
Contact Facebook by mail : Facebook, Inc 1601 S. California Ave Palo Alto, CA 94304
To contact Facebook Board of Directors 1601 Willow Road Menlo Park CA 94025
Contact Facebook by phone
Contact Facebook phone: How to call Facebook? Read our tutorial with all the phone numbers to contact Facebook by phone
Contact Facebook Ireland
Facebook Ireland office address: Hanover Reach 5-7 Hanover Quay, Dublin 2, Ireland
Contact Facebook UK
Facebook United Kingdom office address: 42 Earlham Street London WC2H 9LJ, UK
Contact Facebook Canada
Facebook Canada office address: Facebook Toronto office 1401-2300 Yonge St., Toronto ON
Facebook Vancouver office 1555 W Pender Street Vancouver V6G 2T1
Contact Facebook India
Facebook India office address: Facebook India Pvt. Ltd. Hyderabad Building no. 14, Raheja Mindspace Hi-tech City Main Rd, Vittal Rao Nagar, Hitech City, Hyderabad, Andhra Pradesh, India.
How to find a job at Facebook ?
Jobs and Careers at Facebook : https://www.facebook.com/careers/ And all the job opportunities at Facebook
Reach Facebook Law Enforcement Response Team
Contact Facebook Team: records@facebook.com Facebook Mail Address: 18 Hacker Way, Menlo Park CA 94025 Facebook Fax: +16504728007
Contact Facebook Intellectual Property Staff
Facebook, Inc. Attn: Facebook Designated Agent 1601 S. California Avenue Palo Alto, California 94304
Fax: +16505606293 Contact Facebook Staff: ip@fb.com